MoonShot designs and delivers fan, customer, and guest experience training and engagement programmes for frontline staff at world-class organisations such as the NFL, The FA, and FIFA.
Beyond training and engagement, they provide on-the-ground operational support – from volunteer recruitment and management, to running “Here to Help” teams, to ensuring accessibility so that every guest feels included.
MoonShot believes frontline team members are more than staff – they are part of the experience itself. As an extension of a brand and its legacy, they shape every guest interaction and should create emotional connections and unforgettable moments that leave a meaningful, lasting impact. MoonShot drives exceptional guest experiences by empowering and celebrating the teams who make them happen.
Added value to the ESSMA Community
Products & services
- ✓Guest experience audits
- ✓Service culture consultancynn
- ✓Guest experience trainingn
- ✓Staff engagement and recognition programmesnnn
- ✓‘Here to Help’ programmesn
- ✓Volunteer managementn
- ✓Accessibility support programmes
