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Operations & Ticketing / 12 November 2024 / 2 min read

11th ESSMA Summit Madrid: Safety and Security at Allianz Stadium

Francesco Gianello of Juventus presented a comprehensive case study on managing safety and security at Allianz Stadium. With advanced technologies, detailed planning, and rigorous training, Juventus ensures a secure and enjoyable environment for fans, players, and staff.

The presentation, “Safety and Security at Allianz Stadium,” by Francesco Gianello, outlined Juventus’ multi-layered approach to safety and security, showcasing the club’s dedication to operational excellence.

Key Discussion Points:

  1. The Allianz Stadium in Numbers:

    • Capacity: 41,507 seats, including 4,000 premium seats and 600 equipped with monitors.
    • Stewarding: 550 stewards per match contributing 80,000 hours annually.
    • Event Volume: Over 1 million fans per season and 377 matches, 20% involving foreign teams.
  2. Stewarding and Training:

    • Juventus operates as a certified training entity, training 1,657 stewards since 2014.
    • Training includes public order rules, crowd psychology, medical services, and even sign language, totaling 56 hours of classroom and on-site sessions.
  3. Operational Activities:

    • Pre-Match Security: Includes ID and ticket matching, metal detection, and bag checks across 80 gates.
    • Risk Assessment: Begins 15 days before matchday and involves multiple stakeholders such as police, fire brigades, and emergency services.
    • Matchday Protocol: Real-time updates and coordination ensure smooth operations and fan safety.
  4. CCTV and Monitoring:

    • Comprehensive surveillance with 125 cameras, including multifocal and PTZ dome cameras, ensures extensive coverage of turnstiles, parking areas, and stadium perimeters.
    • Footage is leveraged to monitor and manage potential risks effectively.
  5. Post-Match Security:

    • Focused on efficient crowd dispersal and resolving any incidents, ensuring a safe departure for fans and stakeholders.
  6. Areas of Responsibility:

    • Defined security zones ensure targeted measures for maximum security areas, restricted areas, and commercial zones.

Key Takeaways:

  • Juventus leverages cutting-edge technology and rigorous protocols to ensure Allianz Stadium is a benchmark for safety and security.
  • The club’s certified steward training program emphasizes professionalism and adaptability, enhancing matchday experiences for fans.
  • Collaboration with multiple agencies and a phased risk assessment process ensures proactive and comprehensive safety management.

This presentation underscored Juventus’ leadership in stadium safety and security, setting a high standard for clubs worldwide.

Check out the full presentation here

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